Satisfaction launched their beta site this week. In it's infancy, it's a little difficult explaining what "people-powered customer service" is before the people are really there yet to power it. But the concept of this open conversation for any and all companies and products is really intriguing - I really hope it catches momentum.
Here's the description from the Satisfaction site:
"Satisfaction is a place for real people to get the most from their products and services, and for companies to get real with their customers. Everyone is welcome in our community, and we invite you to make your mark here."
Still not exactly clear what it's all about? I hear ya. For more insight, read the Community Guidelines.
I'm actually more excited about their use of social-network-portability with hCard supported profiles. Instead of creating yet another unique social network profile and unloading yet another eye-catching thumbnail image from your hard drive, you can start with one you already have from another site that supports hCards. This a great feature! So Web 2.5:
Recent Comments